Terms & Conditions
Online Shop - Terms & Conditions
www.thekeepsake.co.uk is a site operated by Sweet Dream Design Ltd (“we”). We are registered in England (Company No 05985684) and our registered office is Market House, Church Street, Harleston, Norfolk, IP20 9BB. This is the trading address for our online shop and any queries or enquiries should be addressed to “Online Sales” at the above address. Alternatively you may e-mail email@example.com.
These terms and conditions apply to all sales made to you via this website. By placing an order you are deemed to have accepted these terms and conditions. Please read and familiarise yourself with them.
By placing an order through our site, you warrant that:
a) You are legally capable of entering into binding contracts;
2. Representation of products
We reserve the right to alter, without notice, the range of products, prices of products and terms and conditions of sale before you place an order. Please note product shades and shapes may vary. All measurements are approximate. Should a particular product (or part of a product such as items comprising a chain) be unavailable we reserve the right to substitute a similar item. We reserve the right to withdraw any item from sale without notice.
3. Our contract with you
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or products as advertised by us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product(s) has/have been despatched (the “Shipping Confirmation”). The contract between you and us (the “Contract”) is only formed when we send you the Shipping Confirmation.
The Contract will relate only to those products whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order.
If we decide not to accept all or part of your order, we will not be obliged to supply any (other) products which may have been part of your order and will instead arrange a full refund for that element of your order.
4. Consumer Rights
If you are contracting as a consumer, you may, subject to the terms of our Returns Policy set out below, cancel a Contract at any time within 14 working days, beginning on the day after you received the products. In this case you will receive a full refund of the price paid for the products in accordance with our Refunds Policy set out below.
To cancel a Contract you must inform us in writing. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation we may have right of action against you for compensation.
This provision does not affect your statutory rights.
5. Returns Policy
You may, within 14 working days of receipt of your order, return any item in unused, original condition for a full refund, unfortunately we cannot accept the cost of returns. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.
If you wish to return items, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Please note we cannot be held responsible for items lost in transit, therefore we recommend you use the Royal Mail 1st class signed for service to return items.
The return package, including written details of the reason for return, must be sent to the following address:
The Keepsake - Returns, Market House, Church Street, Harleston, Norfolk, IP20 9BB
Please note that personalised items are non returnable/non refundable.
6. Refund Policy
If you return items within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).
If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you.
Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods.
Please note we are not liable for goods lost in transit. Please note that personalised items are non returnable/non refundable.
7. Prices and Payment
Prices are valid at the time of order.
Full payment must be made prior to dispatch of the products, by credit or debit card. We accept Visa, MasterCard and American Express debit/credit cards. In the event of non-authorisation of payment by your card issuer you will receive an on screen notification and your order will not be processed. We cannot accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information. (See our Security Policy below)
All prices are non inclusive of VAT and are correct at the time of entering the information onto the system. We reserve the right to amend prices without notice from time to time.
The total cost of your order is the price of the products ordered plus delivery charges.
By completing the process for an on-line order you are confirming that the credit/debit card being used for the transaction(s) is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Deliveries can be made to the Worldwide, delivery charges shown on the site are for addresses in mainland UK only. For deliveries to certain areas or non UK countries including, but not limited to, the Highlands of Scotland, Isle of Man and Northern Ireland an additional charge may be required – if this is the case we will contact you by telephone or e-mail and the additional charge must be paid prior to the despatch of your order.
Delivery charges will be dependant on the value of the order.
All deliveries must be signed for by an adult (aged 18 years or over) on delivery and are subject to the carriers delivery terms and conditions.
We will not be liable for any failure to perform or delay in performance of any of our obligations under a contract with you that is caused by events outside our reasonable control. We will use our reasonable endeavours to notify you if such an event occurs.
9. Risk and title
The products will be at your risk from the time of delivery to you.
10. Intellectual property
No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs and other material shown on or connected with our website in which intellectual property rights subsist.
11. Governing Law
These terms and conditions shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts. If you have any queries or complaints please contact us at the following address:
The Keepsake, Market House, Church Street, Harleston, Norfolk, IP20 9BB
Alternatively, please email firstname.lastname@example.org
12. Limitation of liability
We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part unless:
(i) you have expressly made us aware in writing of the nature and extent of the loss or damage which you may suffer in such situation; and (ii) we have expressly confirmed in writing that we accept liability for such matters.
Our liability for losses you suffer as a result of us breaking this agreement or any other duty owed to you (if any) is strictly limited to the purchase price of the product.
Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.
13. Security Policy
We take your online security very seriously.
When you place your order, Credit card numbers are encrypted both before an order is processed and when stored will not be stored our database.
We will comply with the requirements of the UK Data Protection Act 2018 to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.
To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.
Modify or withdraw, temporarily or permanently, this website (or part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.